Louisville Jobs
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Sales / Customer Service Supervisor |
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Description: Lakeshore is currently looking for a strong Sales / Customer Service Supervisor to join a well established national call center in the Louisville, KY area. The ideal candidate will bring 2-3 years experience as a strong supervisor with previous call center background. Relocation and full benefits are being offered as well as a competitive salary.
PRIMARY RESPONSIBILITIES: --Coaching and counseling CSR's to improve sales opportunities and customer service. --Foster a fun, energetic and creative work environment. --Foster a service and transitional sales culture though focusing on call flow and scripting as well as first call resolution of the inbound customer calling experience. --Continuous coaching and employee engagement. --Drive compliance of transitional sales thru call flow and scripting. --Identify challenges and provide subject mater expertise in selling and overcoming objections. --Lead and improve the accountability of Customer Service Representatives individual and team scorecard metrics based on established measurements of performance. --Analyzes and monitors daily telephone activity to ensure compliance with performance standards by monitoring calls and side by side with CSR's. --Establishes and communicates goals. --Assists in determining the resolution of all customer situations. --Operates computer and other office equipment as required. --Other functions that may be assigned.
Requirements PREFERRED KNOWLEDGE, SKILLS AND ABILITIES: --BS Degree preferred or equivalent experience. --One to two year's customer service experience supervisory (preferably in a call center atomosphere) --Previous transitional sales supervisory experience. --Ability to communicate effectively with company personnel, customers, business and proefssional people at all levels. --Ability to maintain recores in a well-organized manner. --Knowledge of computer operations.
All qualified candidates must pass a criminal background and drug screen.
****Hours and shift may vary depending on business needs**** This position will require week-end and evening hours
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