Louisville Jobs

Noc Telephony Technician

Large telecommunications company in Louisville, KY is seeking a Telephony Network Operations Technician to join growing team on a full-time basis.  This position is a direct hire with full benefits and a cable discount package.  This position has the ability to be 1st, 2nd or 3rd shift.  This is a 24x7 operation. 

JOB DESCRIPTION:  Assist NOC I, NOC Surveillance technicians and field personnel with troubleshooting, support and maintenance of network elements and connections required to support the revenue generating networks.  Work to provide enterprise-wide tiered support on core, distribution, access and HFC network elements and connections as needed. 

JOB DUTIES INCLUDE, BUT NOT LIMITED TO:

• Handle escalated trouble calls and work closely with engineering, field technicians, and telecommunications carriers to resolve service issues.
• Provide technical support and backup to the Provisioning\TRG, NOC I and NOC Surveillance groups as needed.
• Work with vendors to resolve issues that cannot be corrected at Tiered Support level
• Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble ticketing system
• Perform IOS upgrades and other configuration access changes to network switches and routers.

·        Maintain awareness of network activities affecting local elements

·        Recommend solutions to correct network trouble issues and faults

·        Perform other duties as assigned by management

·        Typically has 2 to 4 years progressively skilled and complex experience in network troubleshooting.

·        Strong knowledge of HP OpenView, Netcool or similar network monitoring platforms.

DESIRED QUALIFICATIONS:

• 2 + years experience with TDM and VoIP telephony networks;
• Experience with 5E and DMS Switching Systems which can include working in the field, Switching Control Center or Tiered support.

• Excellent computer skills.
• Excellent oral and written communications skills.
• Ability to effectively manage to deadlines.
• Ability to interface at all levels within the organization.
• Previous NOC experience preferred.
• High School Diploma or Equivalent.
• Cisco or equivalent certifications\degrees required.