Helpdesk Support
Description:
Are you looking for a rewarding career in the Telecommunications field? We are searching for a special candidate who has experience with Help Desk support, is a quick learner and loves a challenge. Previous experience in the telecom field is preferred.
Job Responsibilities inlcude:
Ability to troubleshoot WIndows 95, 98, 2000, XP and Outlook Express.
Be the first point of contact for all colleagues on any technology related process, application or device.
Perform first level technical support by diagnosing, resolving and/or escalating various hardware and software issues.
Develop strong partnerships to gather and share knowledge with team members, colleagues and other technical groups.
Responsible for ownership of issues through resolution, regardless of resolver.
Utilize strong interpersonal and technical skill sets in career growth oriented environment.
Installs, maintains and troubleshoots hardware and software according to company standard.
Reconfigures existing systems and/or performs system upgrades as required.
Logs all issues with appropriate documentation as requested by Level II and III support teams.
Route calls to appropriate support teams as per described troubleshooting steps.
Monitor and escalate issues until resolution, closure or the appropriate group has accepted.
Requirements
Desired Qualifications:
•Competence in Voice Mail platform installs, changes, and disconnects.
•ICOMS software experience.
•Type at least 40 wpm.
•Excellent oral and written communications skills.
•Ability to effectively manage to deadlines.
•Ability to interface at all levels within the organization.
•Highly computer literate; must become conversant with multiple applications.
•High School diploma or GED required
Keywords: Desktop Support, Help Desk Administrator, Windows 95, 98, 2000, XP, WAN, LAN, Customer Service, Data Entry, Telecommunications, Troubleshoot, Customer Care, Business Professionals