Noc Telephony Technician
Description:
Large telecommunications company in Louisville, KY is seeking a Telephony Network Operations Technician to join growing team on a full-time basis. This position is a direct hire with full benefits and a cable discount package. This position has the ability to be 1st, 2nd or 3rd shift. This is a 24x7 operation. CCNA required!
JOB DESCRIPTION: Assist NOC I, NOC Surveillance technicians and field personnel with troubleshooting, support and maintenance of network elements and connections required to support the revenue generating networks. Work to provide enterprise-wide tiered support on core, distribution, access and HFC network elements and connections as needed.
JOB DUTIES INCLUDE, BUT NOT LIMITED TO:
- Handle escalated trouble calls and work closely with engineering, field technicians, and telecommunications carriers to resolve service issues.
- Provide technical support and backup to the ProvisioningTRG, NOC I and NOC Surveillance groups as needed.
- Work with vendors to resolve issues that cannot be corrected at Tiered Support level
- Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble ticketing system
- Perform IOS upgrades and other configuration access changes to network switches and routers.
· Maintain awareness of network activities affecting local elements
· Recommend solutions to correct network trouble issues and faults
· Perform other duties as assigned by management
· Typically has 2 to 4 years progressively skilled and complex experience in network troubleshooting.
· Strong knowledge of HP OpenView, Netcool or similar network monitoring platforms.
DESIRED QUALIFICATIONS:
- 2 + years experience with TDM and VoIP telephony networks;
- Experience with 5E and DMS Switching Systems which can include working in the field, Switching Control Center or Tiered support.
- Excellent computer skills.
- Excellent oral and written communications skills.
- Ability to effectively manage to deadlines.
- Ability to interface at all levels within the organization.
- Previous NOC experience preferred.
- High School Diploma or Equivalent.
- Cisco or equivalent certificationsdegrees required.